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常见问答
客户常见问题的快速指南，对于其他问题或疑问，请联系我们或访问离您最近的销售点。
Ecoflex海绵：极富弹性的海绵，用于Natuzzi 靠垫。由公司的IMPE部门制造，无氟利昂 CFC 污染物。
海绵的密度各异：我们使用10 多种不同密度的海绵。这就使得顾客可以定制不同的舒适度、设计与支持。
填充物：多层热粘胶纤维，包裹在座垫周围，用于塑型和支撑。
沙发用弹力带：在沙发的纤维板的正面和背面使用这种工业用的弹力带，100% 弹性材料，通常用于汽车和航空工业，取代了传统的金属弹簧。
使用这种材料的好处是：弹力持久；坐上去不会发出声响；不会锈蚀；不会产生弹簧顶起坐垫的现象。
分皮：所有皮革都必须经过分层，因为原皮实在太厚，不方便进行加工或在制造中使用。原皮将通过一个特制的机器被分为两层。底下的一层皮就是众所周知的分皮了，分皮经过磨砂抛光（处理）并印刻统一的粒纹，可被用于沙发的背面或侧边，可以让您稍微节省些成本。分皮也是100%的皮革，加工的方法也与头层皮无二。
头层皮：经上述分离机被分割出来的第一层皮就是头层皮。通常会被用在磨损更多的地方，因为头层皮比分皮更为紧实。
天然皮：未经过特殊工艺处理的，带有天然纹理的头层皮。
经过处理的皮革：将头层皮经过打磨以减少一些肉眼可见的皮革印记。在各种加工处理的方法中，打磨是最常见的，在去除了皮革的印记后轧上特定的花纹。另一种处理方法是将皮革稍稍抛光以去除皮革的高低皱褶。
轧花处理的皮革：从之前的方法中我们了解到可以将特定的花纹压入皮革。既可以是皮革微小的花纹，也可以处理成鳄鱼皮的效果。
皮革的等级：左右最后的价格，决定皮革级别的主要因素是原皮的产地。
上光革：使用特殊手法为皮革上蜡或上油。这样处理会使皮革的色泽看上去更为光亮。
我们提供多种不同的皮革，每种皮革还有多种色彩。厚薄不一，既有粗糙的也有光滑的表面，同时可选择不同的车线颜色。各色俱全，总共有超过150种的颜色。您可以根据喜好和生活方式自行选择。
不同的款式我们使用不同的框架。我们的框架大多是采用实木比如杉木或榉木，结合胶合板，刨花板、纤维板等木材。一些框架还使用金属或暴露式雕刻部件。弹力系统所采用的弹力织物非常牢固并且拥有 100% 恢复力。也就是说，我们的框架和弹力织物将会比弹簧结构更经久耐用。我们的设计也充分受益于这个系统，因为它适用于从传统铆钉固定到更现代的开阔底部的所有家具类型。
我们的店铺出售清洁清洁剂。此外，我们推荐您使用中性的肥皂液，并使用干且柔软的白布进行擦拭。我们不提倡使用其他溶剂或者化学试剂擦拭沙发。只须简单地为沙发除尘，并且在污渍出现后立即清洁就能长保沙发亮丽如新。皮革是一种天然材质，经年累月后皮革的外表会与原来有所改变。
更多信息:
- 皮革套面
- 皮革系列
- 皮革系列
皮革所具有的弹性会对特定使用的区域产生定型。就像新鞋子买来要穿一阵子才能合脚一样的道理。这种松弛不是工艺上的疏漏而是皮革天然属性的一种体现。
阳光直射会加速皮革的褪色。经年累月后皮革不可避免都有一定程度的褪色。比起Natual天然皮，Protecta保护皮更加保色。
天然皮革=未经修饰的皮革=较多的天然特点/色差保护皮革=修饰皮革=天然特点偏少/整体更匀称
皮革的特点是决定成品价格的重要因素。随着皮革等级的升高，成品的成本也会增加。不过，影响价格的因素有很多，包括：尺寸、风格、沙发脚类型、走线。Natuzzi 竭力为您提供完美无瑕的沙发。如果您决定在家中摆放我们的沙发或组合沙发，就会注意我们对沙发的每个细节都面面俱到。
不会。在正常的使用情况下，皮革不会出现裂纹或剥落。多数出现裂纹或剥落的可能是皮革表面使用的颜色涂料，这种情况通常是可以修复的，就像墙面附着的涂料一样。唯一需要注意的是，并不是所有涂料都容易修复，修复期间也可能会留下疤痕。
皮革温度会随环境而发生变化，随房间或人体温度发生变化，并且会维持令人舒适的体感温度。
疤痕、虫咬、皱纹和条纹等印记是真皮的天然特点。如果您购买的是 Natuzzi Protecta 系列的产品，由于该系列的产品是经过特殊处理和表层加工的，所以只有少量印记，款式和质感整体如一。不过，我们Natuzzi Natural 系列的皮革上保留了皮革天然属性，如虫咬、疤痕、划痕以及色差，即使是同一张皮，也会出现色差，因为这种皮革并未使用任何涂料，其颜色均匀程度无法与 Protecta 系列相提并论，这是原生皮的特有痕迹，并非产品瑕疵，而是天然、优质皮革的‘象征’。
是的。皮革是牛肉行业的副产品。鞋履行业使用的皮革才是最多的，家具行业使用的皮革仅为全球皮革总量的 10% 左右。
皮革原料的产地是皮革等级的主要决定因素。皮革来自世界各地，并按表面的天然特点进行分类。印记越少的皮革越稀有，等级通常越高，在变成适合家具使用的材料前，所需的处理工艺相对较少。南半球的皮革数量更多，其表面的自然印记也更多，柔软性远低于北半球。在 Protecta 系列中，南半球皮革占大多数。通常而言，北半球的皮革等级更高。不过，我们的Natrual 系也会使用南半球的部分皮革。自然皮革自然会有些天然的印记，也会有色差，但这并不是瑕疵。
如果担心宠物损坏皮革，可以选择适合家中宠物的皮革，那么您可以选择我们的 Protecta 系列，因为它更方便修复，而且因为这种皮革使用了颜色涂料，修复后的痕迹也不会那么明显。
并不通过工厂直接将产品售卖给消费者，只能在 Natuzzi 门店或授权零售商处购买到产品。请查看我们的专卖店地址来查找离您最近的Natuzzi门店
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本人同意Natuzzi S.p.A.通过以下途径联系本人：
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以发送通讯稿，向本人介绍贵公司提供的产品和服务、报价和促销活动，以及使用隐私政策(a)项所述的方法开展市场调查。
本人已阅读隐私政策
Privacy Policy
Privacy and the protection of personal data are very important to Natuzzi S.p.A. and the other companies belonging to the Natuzzi Group. The aim of this Privacy Policy is – therefore – to inform you about the ways in which we process your data for marketing purposes and in order to help us manage your participation in the Natuzzi Community.
What kind of personal data will we use?
Personal and contact information
We may use the personal and contact information provided to us when you enter into a purchase contract for Natuzzi products, request a quote or information about our products, register with the Natuzzi Community or sign up for our newsletters (hereinafter known collectively as “Data”).
In order to be able to request information and/or complete the process of registering with the Natuzzi Community, all the data indicated with an asterisk in the respective forms must be provided.
Additional data
With your consent, we may also use Data relating to you gathered according to different means than the ones just described.
More specifically, we may gather the following types of data:
- optional information that you may convey to use through order forms, quote requests and the Natuzzi Community registration form;
- information that we may obtain by examining how you interact with us, through emails and newsletters and our internet sites and apps, which may be developed either by us or by third parties (for more information, we invite you to consult their Privacy Policies);
- your purchasing behaviour, including information relating to purchases made by you and quotes requested by you from Natuzzi;
- information shared by you through social networks on which you are registered.
Why will we use your data and what legal basis we will adhere to?
If you grant your consent, we will use your data for each of the following purposes, including through the use of electronic means:
a) in order to send you – using the contact information provided by you – newsletters, information on products and services provided by our company, offers and promotions, and to conduct market research. For example, we might send you emails or instant messages (e.g. via SMS and WhatsApp), send you promotional material to your postal address or contact you on the phone via an operator.
b) in order to examine your preferences, the ways in which you interact with us and your purchasing behaviour. More specifically, in order to better understand your tastes and interests as regards our products and correspondence, we may examine – including using automated systems – the information you provide to us in order forms and quote requests, purchases made by you at Natuzzi stores in the last ten years, your interest in the correspondence and newsletters we send you, your visits to our websites, the way you use our apps and your interest in our social media channels (e.g. Facebook). For more information on the Data we may obtain as a result of you browsing our internet websites and/or using our apps, please consult the relevant privacy documents. Finally, we may supplement your profile with information of a statistical natural that we lawfully obtain from other sources: this could be in relation to where you live (e.g. demographic information, geo-referencing data etc.) or the electronic devices you use to interact with us.
In any case, this kind of profiling activity shall not have any legal consequences on you, nor will it have a significant effect on you personally.
Moreover, in the event that you have filled in a form for the request for information, we will use your Data:
c) to provide you with the information requested;
And, in the event you have filled in the Natuzzi Community registration form, we will use your Data for the following purpose, including through the use of electronic means:
d) to manage your participation in the Natuzzi Community. Your Data will be used to provide you with discounts and other advantages which may be made available to you. More generally, it will be used to satisfy all related contractual and administrative requirements.
Registration with the Natuzzi Community is optional and neither registration nor the information request is in any way dependent on you granting your consent for the data processing purposes set out at (a) and (b).
Who is the data controller?
The data controller is Natuzzi S.p.A., whose contact details are shown below.
How long will we store your Data for?
We will only store your Data for the period of time necessary to pursue the various data processing purposes.
As regards the Natuzzi Community, your Data will not be stored for processing for longer than the time necessary to manage your participation in the Natuzzi Community. In the event that you decide to leave the Natuzzi Community, your Data will be deleted within 30 days.
For the purposes set out at (a) and (b), your personal and contact information will be stored for processing until such time as you revoke your consent, while information relating to your purchases will be stored for processing for no longer than 10 years from the date of collection. Information relating to your interactions with us will be stored for no longer than 12 months from the date of collection.
Who will we communicate your Data to?
For administrative purposes, we may communicate your Data to our service suppliers (e.g. IT services). If you are registered with the Natuzzi Community, we may communicate your Data to companies – including foreign companies – who manage the stores participating in the Natuzzi Community initiative, as well as to third parties where we are legally obliged to do so.
A full list of such companies will be made available if you send a written request to the contact details shown below.
How will the transfer of your Data to non-EU countries be regulated?
Your data may be transferred outside of the European Union, including to countries where the level of personal data protection may be lower than that guaranteed by European regulations.
In any case, your Data will be adequately protected during such data transfers, particularly as regards the standard contractual clauses introduced by European Commission Decision 2010/87/CE https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1728496.
What rights do you have?
You have the right to request access to the Data, to request the amendment or cancelation of the Data, to request that data procession by limited, to object to our using your Data and to request that a copy of your Data be sent to you.
Rights of the interested party
Right of access
You have the right to obtain confirmation as to whether your personal data is being processed or not. If it is, you have the right to access your personal data and receive the information contained in this Privacy Policy.
Right of amendment
You have the right to obtain – without undue delay – the amendment of any incorrect personal data regarding you.
Right of cancellation
The have the right to obtain – without undue delay – the cancellation of personal data regarding you for any of the following reasons:
a) the personal data is no longer necessary as per the purposes for which they were collected or processed;
b) you have revoked your consent to data processing and there are no other legal grounds for data processing;
c) you have opposed data procession and there is no other legitimate motive to proceed to data processing;
d) your personal data has been processed unlawfully;
e) your personal data must be deleted to complete with a legal obligation.
Right to limit data processing
You have the right to obtain the limitation of data processing in the following scenarios:
a) if you inform us that your personal data is incorrect, we will limit data processing for the period needed for the data controller to check your personal data;
b) if data processing is illegal and you oppose the deletion of your personal data and instead request that its use is limited;
c) even though the data controller no longer needs your personal data for data processing purposes, your personal data may still be needed to check, exercise or defend a right in a legal setting;
d) if you have opposed data processing and are awaiting verification that we have legitimate reasons for this.
Right of opposition
You have the right to oppose – at any time – the processing of your personal data for direct marketing purposes, including any profiling activities linked to marketing.
Right to data portability
You have the right to obtain a copy of the personal data we have regarding you in a well-structured, intuitive format that can be viewed on an automatic device. You also have the right to pass this data to another data controller without the consent of the data controller that supplied you with it, in the event that:
a) data processing is based on consent or a contract; and
b) data processing is carried out using automated means.
You have the right to obtain the direct transfer of your personal data to another data controller, provided this is technically possible and only by request.
How can you change your preferences or revoke consent?
You can – at any time – check, modify or revoke your consent for the data processing purposes as set out in (a) and (b). You may also declare that you no longer wish to receive commercial information via email and/or instant messaging services. You can decide to leave the Natuzzi Community at any time. In order to do so, simply contact Natuzzi S.p.A. or the Data Protection Manager at the address [email protected].
How do you contact the data controller and Data Protection Officer to exercise your rights?
You can exercise your rights by writing to the data controller and/or Data Protection Officer at the following addresses:
Data controller:
Natuzzi S.p.A.
Via Iazzitiello, 47
70029 Santeramo in Colle (BA)
Italy
Email: [email protected]
Natuzzi S.p.A. Data Protection Officer:
Protection Trade Srl
Via Giorgio Morandi, 22
04020 Itri (LT)
How do you contact the relevant authorities to make a complaint?
Any complaints can be sent to the relevant authorities at the following address:
Garante per la Protezione dei Dati Personali [Personal Data Protection Authority]
Piazza di Monte Citorio n. 121
00186 Rome
Italy
Fax: (+39) 06.69677.3785
Tel: (+39) 06.696771
Email: [email protected]
Certified email address: [email protected]
How will we keep you informed of any changes to this Privacy Policy?
This Privacy Policy is subject to change in the event that any changes are made to the way we process your Data or any other information contained herein. Your rights will not be affected by any changes. In the event that changes are made that may limit the protection of your personal data or infringe upon your rights as set out in the current version, we will use the contact details provided by you to inform you of this before your Data is processed according to the new policy. Your right to leave the Natuzzi Community and modify your consent and preferences will be guaranteed.
In any case, we invite you to consult the up-to-date Privacy Policy on the website from time to time.
Last updated: 14/05/2018
本人同意贵公司处理和分析本人的数据，以便本人接收个性化的产品报价。
本人同意Natuzzi S.p.A.使用隐私政策(b)项所述方法对本人的偏好、本人与贵公司互动的方式以及本人的购买行为进行调查。